Frequently Asked Questions
Everything you need to know about your order and our collections.
What is your return policy?
We accept returns on unworn, unwashed, and unaltered items with original tags attached within 30 days of the delivery date. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
When will my order ship?
Orders are typically processed and shipped within 1-3 business days. Once your package leaves our warehouse, you will receive a confirmation email with tracking information.
Do you offer international shipping?
Currently, we ship to the United States and select international locations. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I care for my cupcakes and cashmere clothing?
To ensure the longevity of your pieces, please refer to the specific care label located inside each garment. Generally, we recommend hand washing or using a delicate cycle and laying flat to dry for our knitwear and dresses.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Shop Pay for a faster checkout experience.
Can I modify or cancel my order after it has been placed?
As we aim to process orders as quickly as possible, we are unable to guarantee changes or cancellations once an order is confirmed. Please contact our customer support team immediately if you need assistance.